Our government client is looking for experienced IT Support Analyst on a 12+ months renewable contract opportunity in Myrtle Beach, SC.
Role: IT Support Analyst
DAILY DUTIES / RESPONSIBILITIES:
1. Diagnoses and repairs moderately complex problems in response to customer reported incidents. Installs, configures, troubleshoots, and maintains moderately complex to complex customer hardware and software. Ensures rigorous application of information security standards. Assist with identifying and troubleshooting network issues.
2. Proactive and timely resolution of tickets based on the severity of the issue. Serves as technical consultant to client interfacing team. Assist with developing deployment schedule and logistics. Researches and provides evaluation of trends and patterns in customer support requirements.
3. Maintains good relations with agency management, vendors, co-workers and end-users. Travel onsite to resolve technical issues
4. Keep up with offered training courses to be determined by manager. Provides advice and direction to agency on purchases of hardware and software
5. Other duties as required.
REQUIRED SKILLS (RANKED IN ORDER OF IMPORTANCE):
Knowledge of IT development, implementation, and documentation in an enterprise network environment.
Knowledge of IT techniques to provide support of computer hardware and software, mobile devices and peripherals deployed in an enterprise environment.
Ability to establish working relationships with work teams and customers. Ability to communicate effectively both orally and in writing.
PREFERRED SKILLS (RANKED IN ORDER OF IMPORTANCE):
COMP TIA A +
NETWORK +
SECURITY +
REQUIRED EDUCATION:
A High School Diploma and Experience in Office Automation Systems, Data Communications, System Design, Installation, Operation, Repair or Processing of Information In A Data Processing Environment Or Related Systems. A Degree in A Related Field May Be Substituted for The Required Experience on A Year for Year Basis
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
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