The position: The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.
Responsibilities
- Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards.
- Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
- Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs.
- Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity.
- Assist in budget preparation and ensure adherence to approved budgets.
- Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
- Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.
- Provide excellent customer service while maintaining the highest standards for resident service.
- Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
- Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
- Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship.
Education & Experience:
- Education: Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience.
- 3 + years of related multi-family property management experience
- Strong leadership and management skills
- Team player, professional, and effective communication skills
- Proficient in Microsoft Office Suite and property management software.
- Valid driver’s license – Required
