Director, Hospital Support Services
POSITION SUMMARY:
The Director, Hospital Support Services System oversees and manages the Environmental Services, Food and Nutrition, and Laundry & Linen functions across the enterprise. They optimize and manage operations in collaboration with site-level leadership, establish and uphold quality standards and company-wide leading practices, and maintain compliance with regulations. Additionally, they provide subject matter expertise for sourcing decisions and third-party vendor management, engage with stakeholders and operational leadership, and drive enterprise-wide adoption and compliance to policies
Essential Functions:
- Manage operations across in-scope functional areas, including financials, workforce / staffing, service levels, quality, reporting and KPIs
- Develop and implement leading practices, strategic plans, policies, and improvement initiatives
- Optimize cost and operations through utilization management, waste reduction, process standardization, etc.
- Maintain relationships with vendors, suppliers, and contractors, seeking opportunities for continuous improvement and mutual success
- Provide leadership and guidance to site leads, department managers, and front-line staff, fostering a collaborative cross-functional team environment
- Engage with local owners and stakeholders to capture their inputs and ensure their needs are considered in enterprise-level decisions, including sourcing strategy and operational changes
- Collaborate with other departments to optimize patient experience and outcomes
- Performs other duties as assigned.
- Regular and reliable attendance.
ADDITIONAL INFORMATION:
Patient experience / customer satisfaction scores
Compliance with regulatory standards and guidelines
Cost management and budget adherence
Staff productivity and performance
Quality and safety measures
KNOWLEDGE, SKILLS & ABILITIES:
The requirements listed below are representative of the knowledge, skills and/or abilities required.
EDUCATION:
Bachelor’s degree in Healthcare Administration, Business Administration, or related field
EXPERIENCE:
- Minimum of 5-7 years of experience in healthcare support services management or hospital operations
- Strong understanding of healthcare regulations, clinical operations, infection control protocols, food safety standards, and environmental regulations
- Ability to effectively manage complex, interdisciplinary teams across a broad geography (virtually, with travel as needed)
- Proven track record in process improvement and operational efficiency
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with various stakeholders
- Strong analytical and problem-solving abilities
CERTIFICATIONS/LICENSURE:
N/A
