About the job
Hexaware is looking for …….
Role: L3 Microsoft Teams Expert
Experience: 12+ years
Work Mode: Remote
Location: Remote
Job Description:
We are seeking a highly skilled and experienced L3 Microsoft Teams Expert to join our dynamic IT team. This role is pivotal in ensuring the effective deployment, administration, and support of Microsoft Teams within our organization. The ideal candidate will possess deep technical knowledge of Microsoft Teams architecture, advanced troubleshooting skills, and a proven track record of implementing and optimizing Teams solutions.
Responsibilities
Serve as the subject matter expert (SME) for Microsoft Teams, providing L3 support and guidance to resolve escalated issues.
Design, deploy, configure, and maintain Microsoft Teams environments, including governance, security, and integration with other Microsoft 365 services.
Collaborate with stakeholders to gather requirements and translate them into technical solutions leveraging Microsoft Teams capabilities.
Implement and manage Teams policies, compliance measures, and best practices to ensure secure and efficient usage.
Lead and participate in Microsoft Teams migration projects from legacy collaboration platforms or on-premises solutions.
Develop and maintain documentation, including technical guides, operational procedures, and user training materials.
Monitor Microsoft Teams performance and usage metrics, proactively identifying and addressing potential issues.
Stay up-to-date with Microsoft Teams updates, features, and industry best practices to recommend and implement enhancements.
Must-have Skills & Experience
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
10 to 12 years of hands-on experience administering and supporting Microsoft Teams in a large enterprise environment.
Expertise in Microsoft Teams architecture, including voice and video conferencing, chat, channels, and integration with SharePoint, OneDrive, and Exchange Online.
Proficiency in PowerShell scripting for automation of Teams administration tasks.
Strong understanding of Microsoft 365 security and compliance features as they relate to Teams.
Proven experience in managing complex Teams deployments, migrations, and upgrades.
Exceptional troubleshooting skills with the ability to analyze and resolve L3 support issues efficiently.
Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
Good to Have
Microsoft certifications such as MS-700: Managing Microsoft Teams and related certifications are highly desirable.
Experience with other Microsoft 365 services such as Exchange Online, SharePoint Online, and OneDrive for Business is a plus.
The Role Offers:
- Opportunity to join a global team to do meaningful work that contributes to global strategy and individual development.
- An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations.
- Gives an opportunity to showcase candidates’ strong analytical skills and problem-solving ability.
- Technical Architect role over a period.
About Hexaware:
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the company’s philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.
To learn more, visit www.hexaware.com
Why us?
At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.
Our purpose at Hexaware is “Creating smiles through great people and technology.”
With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
Our Value Proposition:
“At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
Privacy Statement:
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