Position Title: HR Shared Services Specialist
Department: HR Shared Services
Location: Remote
Compensation: $19/hr
Duration: Through End of January 2025
Schedule: Full-time, Monday-Friday
About Us:
Ultimate Staffing is part of the Roth Staffing family of companies, a top-tier, privately held staffing firm with a national footprint. We're recognized for our outstanding work environment, being the only staffing firm to achieve industry awards like Best Staffing Firm to Work For, Best Staffing Firm to Temp For, and Best in Client Service. At Ultimate Staffing, we believe in creating remarkable experiences every day. We're just a different kind of company!
One of Oregon's top employers has entrusted our firm to find aspiring HR professionals who bring empathy, attention to detail, and strong customer service skills to their team. If you're a flexible problem-solver with experience in customer support and have an interest in breaking into the HR field, this role offers a fantastic opportunity to grow within a supportive and dynamic environment.
Role Overview:
As an HR Shared Services Specialist, you'll be the first point of contact for HR-related inquiries, providing guidance and support to employees across various departments. This role requires a mix of customer service excellence, systems proficiency, and a solid understanding of basic HR practices. You'll be part of a team helping the organization transition to a new HR system, so adaptability and a willingness to learn are essential.
Key Responsibilities:
- Deliver exceptional customer service by responding to HR-related questions and resolving issues in a timely manner.
- Use systems like Outlook, WebEx, and Oracle (experience in these systems is a plus) to manage communications and resolve inquiries.
- Demonstrate empathy when handling employee concerns, ensuring a positive and supportive experience.
- Apply basic HR knowledge to provide accurate information and support across various HR functions.
- Stay organized and maintain attention to detail, especially when managing multiple requests and inquiries.
- Adapt quickly to changes, particularly with the upcoming system transition before the new year.
- Communicate effectively with employees and team members, fostering a collaborative work environment.
- Work independently while also contributing to the team's overall goals and performance.
- Leverage call center experience (preferred) to navigate high-volume environments efficiently.
Preferred Skills and Experience:
- Strong customer service abilities with a focus on helping others.
- Experience using systems like Outlook, WebEx, and Oracle.
- Empathy and strong interpersonal skills.
- Knowledge of basic HR practices and principles.
- Excellent organizational skills with attention to detail.
- Ability to adapt to changes and work in a dynamic environment.
- Effective communication, both written and verbal, for interacting with employees at all levels.
- Ability to work both independently and as part of a collaborative team.
- Prior experience in a call center or similar customer service role is highly beneficial.
Why This Role?
This role offers a blend of HR support, customer service, and systems work in a fully remote setup. With multiple openings and a project-based timeframe, it's a great opportunity for those looking to make an impact while gaining experience in HR operations.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
