Job Title: Help Desk IT Specialist
Location: Eden Prairie, MN
Job Type: Full-Time
Job Summary: We are seeking a skilled and motivated Midlevel Help Desk IT Specialist to join our dynamic IT team. The ideal candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of our IT systems.
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Assist with the setup and maintenance of user accounts and access permissions.
- Document and track support requests, resolutions, and follow-up actions in the help desk ticketing system.
- Collaborate with other IT team members to identify and implement improvements to IT services.
- Conduct training sessions for end-users on various software applications and IT best practices.
- Stay updated with the latest industry trends and technologies to provide informed support.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or 2-4 years of technical experience
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications and troubleshooting techniques.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and supportive work environment.
