Role: Senior Field Engineer
Location: Austin, TX
Duration: 6+ month extendable contract
Role Overview
- Lead a variety of projects for our customers; across data center, enterprise and retail space ensuring all scope is completed and deliverables acquired on time
- Pull and terminate Cat6/6a and various fibre structured cabling systems
- Rack and stack network devices, decommission old devices and patch cables
- Deploy Fully Built Racks into Datacenters and other environments. Installing all cross connect cabling as required.
- Install Wireless Access Points, terminate, test and dress cabling to a high standard.
- Work with local partners or internal field engineers on more complex projects
- Mentor/Train newer colleagues so that they can execute effectively on their own and with other partners.
- Act as trusted advisor onsite ensuring customer standards and SE&I standards are maintained and exceeded.
- Provide lessons learned after projects with a view to raising the quality of the team’s execution.
- Provide redline documentation updates to wider engineering team for review to ensure documentation is up to date and accurate.
- Provide accurate As-Built documentation after projects that require them to aid CAD team in delivering final documentation to customer.
- Maintain composure, always be willing to learn and accept and deliver constructive feedback in a fast-paced environment.
- Review upcoming assigned projects to ensure all provided scope and BOM meets the project requirements.
- Be comfortable using internal WWT Tools to access supply chain data and understand where to escalate when there are issues or gaps.
- Be hungry to expand your knowledge on core network technologies, including routing and switching, WIFI, firewalls, compute, storage, AV, power and cabling.
- Be prepared to travel to customer sites regularly.
- Understand the WWT and SE&I offerings & capabilities so that you can articulate them at a high level and spot business opportunities to be referred to the sales team for qualification.
- Always maintain a high level of courtesy and professionalism with customers.
Skills / Experience required:
• Minimum 5 years’ experience in the Field deploying infrastructure projects for large enterprise customers for a VAR or SI.
• Cabling certification desirable - CNCI, BTEC, City & Guilds or BICSI
• Proficient in the use and understanding of copper and fibre testing equipment, including OTDR, fluke, network analyser and wire map
• Outstanding communication and organizational skills required.
• Self-disciplined, self-starter, professional who can successfully complete required scope to an industry leading standard.
• Ability to read and interpret MOPs, Cable Run Lists, Patch Plans and schematics
• Excellent ability to interpret impact of network changes.
• Deep experience in the installation, maintenance, and troubleshooting infrastructure components.
Be adept at fault finding and troubleshooting in high pressure, mission critical environments.
• Knowledge of how to read and analyze wireless survey results (Ekahau, Airmagnet, Hamina etc) & reports as well as how to correctly advise changes to resolve signal issues
and anomalies.
• Demonstrated experience of logical configuration –install firmware, push configurations, make configuration changes and troubleshoot using CLI & GUI
• Strong customer facing skills.
• Strong practical skills.
• CCNA/CWNA or demonstratable knowledge preferred
