Job Responsibilities:
- Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
- Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers.
- Train customer in operating and maintenance practices as appropriate for system type
- Assist Engineering & Manufacturing with factory testing of new units.
- Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc., to reflect actual site/installation conditions.
- Ability to specify, review, and implement specialized maintenance procedures for field installations.
- Monitor customer units to foresee problems and develop solutions before they affect the customer.
- Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability.
- Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to AMSC management on current field service activities.
- Travel time anticipated between 40 - 50%.
- Ability to oversee and perform trend analysis of the field service database.
- Ability to carry a Field Service pager 20% the time.
- Schedule startup/commissioning activities to maintain product delivery commitments.
- Other duties assigned.
Education - Experience:
- Technical or Engineering degree . Electrical Engineering is preferred.
- 1-3 years’ experience in an electrical power, electronics environment, and communication systems.
- Experience can be substituted for educational requirements.
Required Skills, Competencies, Authorities and Training Needs:
- Working knowledge of electrical power circuits.
- Working knowledge of power electronics.
- Ability to read schematics.
- Computer knowledge in a Windows environment.
- Strong written and oral communication skills.
- Self-directed and motivated.
- Ability to work both in teams and independently.
- Basic knowledge of NEC and IEEE standards for electrical installations.
- Medium voltage safety training required or must be completed prior to field assignments.
- Medium work with occasional heavy work up to 75 pounds.
- US Citizen
