We are seeking a skilled and passionate UX Researcher to lead a dynamic team of researchers. The ideal candidate will have a strong background in user research, a deep understanding of financial services, and the ability to translate complex data into actionable insights that drive design and strategy.
Key Responsibilities:
- Design and execute user research studies, including interviews, surveys, usability testing, and field studies to gather qualitative and quantitative data about user needs, behaviors, and pain points.
- Synthesize research findings into actionable insights and recommendations. Use various methodologies to analyze data and present findings in a clear, compelling manner to stakeholders.
- Work closely with UX designers, product managers, and developers to integrate user research findings into the design and development process. Provide guidance on user-centered design principles and best practices.
- Develop detailed user personas and customer journey maps to help the team better understand target users and their interactions with our products and services.
- Act as the voice of the customer within the organization, ensuring that user needs and preferences are considered in all stages of product development.
- Keep abreast of industry trends, emerging technologies, and best practices in UX research. Apply this knowledge to enhance our research methods and tools.
- Oversee and manage research projects from inception to completion, ensuring timely delivery of results and adherence to project goals.
- Prepare and present research reports and presentations to various stakeholders, including executive leadership. Provide actionable recommendations based on research findings.
Qualifications:
- Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field. Advanced degree preferred.
- 5+years of experience in UX research, with a strong portfolio demonstrating a range of research methods and outcomes. Experience in the financial services sector is highly desirable.
- Proficiency in research tools and methodologies (e.g., usability testing, surveys, ethnographic studies).
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication skills, both written and verbal, with the ability to present findings to various audiences.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Familiarity with UX design tools and practices.
- A user-centered mindset with a passion for improving user experiences.
- Detail-oriented and organized with strong project management skills.
- Adaptability and eagerness to learn and grow within the field.
"Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.”
