Marketing Program Manager
Industry: Telecommunications
Pay rate: $25-$30/hr
Duration: 1-year contract
Location: 100% REMOTE
Summary:
Our company's program was created in November 2020 to help small businesses hardest hit by COVID-19 survive and recover – from bakeries and barber shops to childcare centers and cleaning services. Now, the program has evolved from helping businesses survive the pandemic, to helping businesses and their communities thrive with a focus on economic growth. The program currently operates annually within 5 markets for 500 recipients a year (100 per market). Through this program, small business entrepreneurs can expect to receive comprehensive grant packages that include business consultation services, educational resources, a $5,000 monetary grant, creative production, media schedule, and a technology makeover.
Description:
- The Program Lead will work closely within a team of Program Leads and in partnership with the Manager to ensure end-to-end award fulfillment.
- Serve as primary POC to winner throughout journey
- Create orders, attach copy and ensure scheduling for Media TV campaigns
- Serve as a liaison between Program Manager, Tech Makeover Consultants, Creative production team, Copy Management teams, etc,
- Manage escalations
- Schedule check-in with recipients for status
- Manage and maintain updated recipient data within Salesforce
- Work with Tech Makeover Consultants and recipient to schedule consultation
- Ensure seamless handoff to and from all award phases
Requirements:
- The ideal candidate will have a background in program/project management and an understanding of the customer experience. This person will have a passion for wanting to be part of a team that is focused on developing process and procedures that drive award fulfillment and satisfactory program experiences.
- Strong communication; Timely communication
- Relationship builder; Team player
- Ability to learn quickly, adapt and pivot
- Ability to work cross functionally
- Ability to manage multiple, competing priorities
- Ability to adhere and enforce deadlines
- Solutions oriented-ability to think fast and move quickly to find the right offerings that will meet customer needs
