We’re Hiring! Our key client in clinical robotics is looking for additional members for their team. We have a Voice Engineer (UCC) on the team.
Pay Rate: $66.67/hour on W2
Work Type: Hybrid – Sunnyvale, CA 94086
Duration: 12-month contract (with possible extension)
Job Overview:
- This position has responsibility for the deployment, support, and upgrade of production Zoom Phone, Zoom Meeting, and NICE infrastructure supporting worldwide locations.
- Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs.
- Manage global telecom ISP for SIP trunk and voice circuits.
- In addition, this position will review, plan, and evaluate voice systems and work closely with the network engineering team on design, configuration, and troubleshooting.
- Zoom Phone and NICE contact center focus is a must.
Key Responsibilities:
- Implementing and supporting enterprise-class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCode.
- Deploy voice infrastructures in new and existing offices worldwide.
- Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
- Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
- Perform troubleshooting to isolate and diagnose voice and video problems.
- Design, configure, and script NICE CxOne contact center software (ICM, CVP, IP-IVR), third-party software, and integrated peripherals systems.
- Call routing, configuration, ICM scripting.
- Assist in the development of voice and video network operations processes, procedures, and documentation.
- Manage worldwide telecom vendors to obtain the best voice service.
Requirements:
- Hands-on experience with Zoom Phone, NICE CxOne contact center, and SBC.
- NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
- IP-IVR, CVP integration design, and deployment.
- Experience with Zoom / Poly / Neat Room video conference and integration to Zoom.
- Hands-on experience with Cisco Cube, Voice Gateways and Zoom Phone.
- A minimum of 5+ years of hands-on experience in Cisco and Zoom voice and basic network engineering is required.
- Strong ability to identify, determine, and document customer requirements.
- Solid written and verbal communication proficiencies, quick learning abilities, and self-motivated team player.
Required Qualifications:
- BS in Computer Science or another similar technical field.
- Minimum of 5+ years of hands-on experience in Voice and Collaboration engineering.
- Zoom Phone, Cisco Voice, NICE (ICM, CVP, IP-IVR).
- Video conferencing with multi-vendor platforms (Zoom, Poly, Cisco).
- Collaboration with Zoom Meetings and Phone.
- Good communication and documentation skills.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
