The requirement as follows
Job title: Support Technician
Duration: 12+ months
Location: O'Fallon, MO
Shift: A Shift 6am-6pm Sunday-Tuesday & every other Wednesday
Job Overview:
Provide technical support for client's operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the client infrastructure to ensure it meets specifications and requirements
Major Accountabilities:
• Monitor and take corrective action for problems while minimizing customer impact.
• Create and/or update internal tickets to document monitoring and recovery steps.
• Perform routine maintenance procedures as required by policy or procedure.
• Maintain metrics as defined by management.
