Arrowhead is assisting a manufacturing client fill a Client Care Specialist position located in Richfield, OH.
General Position Summary:
A Client Care Specialist’s job entails selling and introducing company products or services to established clients. The customers communicate with a Client Care Specialist to request for orders, quotations, and lead times by fax, telephone, or email. The primary duty involves tracking and following up on the leads, the organization generates based on web marketing.
Pay $19-$22/hr with EXCELLENT benefits
Essential Duties and Responsibilities:
- Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.
- Identifying decision makers amongst the targeted leads in order to start sales process.
- Cooperating with the Director of Customer Service to determine essential strategic approaches for sales.
- Maintaining and expanding the database of prospects of the organization.
- Outbound and inbound account management.
- Supporting the reseller communication channel throughout the sales interval.
- Attending sales group meetings concerning sales targets or forecasts, reporting on market situation w/ Regional Sales Directors, as needed.
- Handling cancellations or changes in sales order
- Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.
- Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.
11. Capturing of accurate and complete information from customers
Requirements:
- Excellent verbal and written communication skills
- At least four years of experience in customer service or sales
- Expert in CRM software solutions preferred
- Energetic, self-starter with ability to multi-task with shifting priorities
- Decision-making, problem resolution and creative thinking skills.
- Computer literate with knowledge of all Microsoft Office applications, especially Excel and Power Point, etc., Excellent Excel skills - preferred
Work hours 9am - 6pm in office, hour lunch break
