Customer Relations Specialist
Preowned Auto Logistics is seeking a dedicated Customer Relations Specialist to join our team. This role is crucial in ensuring excellent customer service and satisfaction by engaging with customers and resolving issues in a timely and efficient manner.
Responsibilities:
- Responding to customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues effectively.
- Keeping customers informed about the status of their inquiries.
- Collaborating with other departments to ensure seamless customer experiences.
- Learning and understanding customer’s needs to provide appropriate solutions.
- Using CRM software to manage customer interactions and data effectively.
- Providing feedback on the efficiency of the customer service process.
Requirements:
- High school diploma or equivalent; bachelor’s degree preferred.
- Minimum of 1 - 5 years’ experience in answering customer-related calls.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office suite and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude and willingness to learn and grow in a dynamic environment.
- Commitment to delivering exceptional customer service.
Why Join Us: At Preowned Auto Logistics, we value our customers and strive to provide the best service possible. Join our team and be part of a company that values teamwork, innovation, and customer satisfaction.
Company Description:
Preowned Auto Logistics is a privately owned and operated national automotive carrier and broker located in Peabody, MA. They have been providing fast, safe, and reliable auto transportation with superior customer service for over 20 years. Their expertise in automotive transportation includes Seasonal Residents, Recreational Vehicles, Dealerships, Overseas/International shipments, as well as Private Party Shipping.
Benefits:
Health Insurance
Dental Insurance
Paid time off
Positive Collaborative Work Environment
Company outings
Paid Food truck Friday
