Flybridge Staffing is currently searching for a Chargeback Analyst for a Fintech client in the South Florida area. This is a direct-hire position that can work hybrid or potential remote for the right person. The ideal candidate can navigate incoming case documents, communicate with clients on the responses needed to promote favorable outcomes, interface with the card brands, and also offer guidance to clients and staff to help reduce future chargeback cases.
Experience:
- Previous experience in the Merchant Service Industry required
- 3-5+ years of chargeback experience required
- Experience using VROL, Mastercom, and Discover Chargeback Portal preferred.
- Proficient in Microsoft Word, Excel, and Outlook.
- Bilingual Spanish speaking candidates are a PLUS!
Responsibilities:
- Initial duties include developing and maintaining SOPs, training documentation, and a Best Practices Guide, as well as learning the chargeback management system.
- Additional duties include receiving and processing case documents, fielding calls from merchants to answering case-related questions and communicating with the Business Operations Team.
- Receiving and reviewing chargeback and retrieval case data.
- Processing case paperwork to assist clients comfortable discussing details with clients.
- Answer case-related questions and provide strategies to win cases and minimize future chargebacks.
- Monitor and evaluate chargeback and retrieval responses.
- Submitting and communicating case documents to card brands for review
- Document merchant accounts with relevant information on case details and interactions
- Developing, monitoring, and implementing procedural and system changes
- Creating, and maintaining Chargeback Best Practices and Guides for merchant and agent distribution
- Experience navigating incoming case documents with fine detail.
- Properly escalate concerns that may require intervention
- Effectively communicate and coordinate with internal departments
****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only please. If your background aligns with the above details and you would like to learn more, please also submit your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.
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