LMC has partnered with a pioneering building analytics software company, which is looking for a Customer Success Engineer to join their team and revolutionise the customer experience within the building analytics sector.
Your Role:
- Client Success Advocate: Lead the charge in delivering exceptional experiences for their clients, guiding them seamlessly from the initial pilot phase to widespread platform implementation.
- Platform Expertise: Champion the software, ensuring clients grasp its value and leverage its functionalities effectively.
- Expansion Enabler: Execute the pilot-to-portfolio (P2P) process on new sites to foster growth and engagement.
- Driving Adoption: Engage clients continuously, driving adoption and ensuring a strong ongoing relationship from onboarding through to renewal.
- Account Ownership: Manage customer accounts to cultivate loyalty, growth, and satisfaction across various functions at each client site.
- Training Facilitator: Provide comprehensive and ongoing training to clients, ensuring they maximise platform utilisation.
- Voice of the Customer: Empathise with clients, understanding their needs, motivations, and pain points to represent their voice effectively within the organization.
What you'll bring to the role
- Customer-Focused Experience: Demonstrated track record in customer-facing roles.
- Technical Proficiency: Knowledge of building services systems, especially HVAC, is advantageous.
- Tech-Savvy: Proficient in integrating and applying technological solutions for internal and external stakeholders.
- Analytical Thinker: Strong critical thinking and problem-solving skills.
- Meticulously Organised: Attention to detail is a key asset.
- Superb Communicator: Excellent communication and listening skills.
- Empathetic Approach: Deep empathy for clients and a genuine interest in their success.
- Passion for Growth: Enthusiasm for continuous learning and improvement.
If you're excited about leveraging your expertise to create unparalleled customer experiences within a dynamic and innovative environment, apply now or get in touch directly:
📧 megan@lewismartinc.com
