Job Summary: We are looking for a Learning & Development Lead join the Digital Transformation team focused on the companies Oracle implementation initiative specifically for their Transportation and logistics. In this role, they will be instrumental in developing and delivering training programs for successful implementation. They will play a key role in the oversight of content creation, training effectiveness measurement, building standards, coordination with business SMEs on future state functional processes, training administration, and utilizing various training channels and platforms to ensure the successful, on-time delivery of end user training
Job Duties / Key Accountabilities:
Key Responsibilities
- Lead the design and development of end user training materials for early Agility ERP process changes/improvements that will be implemented ahead of Oracle Transportation Management (process maps, step-by-step instructions, user guardrails, etc.); train Agility users on process changes/improvements.
- Collaborate with the Change Management Team on creating the Program Training Strategy, Training Curriculum, Training Plan, and End User Training Materials.
- Contribute to the development and rollout of a Train-the-Trainer program.
- Identify training content gaps based on the training materials our system integrator will develop/deliver; develop training materials in ILT and/or eLearning formats to complete the full Training Curriculum.
- Convert MS Word and PowerPoint learning materials into SCORM-compliant eLearning formats for deployment through the Dayforce Learning module, as needed.
- Upload and test eLearning content to be deployed through the Dayforce Learning module.
- Review and finalize all end user training materials.
- Map end users to defined personas/roles for training course assignments and training communications.
- Plan and schedule train-the-trainer and end user training sessions, manage course calendar and registrations, and evaluate training effectiveness.
- Lead and manage all end user training logistics.
- Closely collaborate with and support identified trainers on the delivery of end user training.
- Deliver end user training, if needed.
- Develop business process maps to directly support learning.
- Draft training-related communications and partner with the Change Management Lead for distribution.
- Iterate on training materials as needed after Train-the-Trainer sessions are complete.
- Manage and track the completion of the Knowledge Transfer Plan.
- Design and document end user hands-on practice scenarios to support and reinforce learning.
- Prepare and manage the Oracle Fusion Cloud Training Environment to support hands-on practice for end users; includes staging data, granting access to end users, creating user IDs, mapping end users to user IDs, developing end user training exercises by role, and making iterations to data in the training environment based on changes to training exercises.
- Communicate and collaborate with the program team and other key stakeholders to ensure timely and effective resolution of risks and issues.
- Analyze training feedback and performance/adoption metrics in partnership with the Change Management Team; report on results and create action plans to address gaps and ongoing needs.
- Participate in cloud software release management activities to continuously improve, update, and/or create end user training content.
- This role requires close partnership and collaboration with team members throughout the business, IT, external service providers, and vendors.
Requirements:
- At least 5 years of experience developing software training preferably for ERP systems, including a minimum of 2 years of experience developing training for Oracle Fusion Cloud implementations.
- Experience creating and managing training project plans/work breakdown structures.
- Proficiency using Captivate and/or other content authoring tools to create engaging and effective eLearning content.
- Dayforce Learning module content administration experience a plus.
- Proficiency using Visio or other business process mapping tools.
- Experience managing Oracle training environments, exercise development, data staging, and user administration.
- Analytical and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to articulate technical concepts to a non-technical audience.
- Ability to present effectively to an audience of individuals up and down the organization structure.
- Advanced Office 365 skills (Word, PowerPoint, Excel).
- Oracle Transportation Management experience highly preferred, or equivalent transportation management system experience.
