Fairfield County Hedge Fund is seeking an experienced IT Manager to join their tech support end user services / help desk team. This role oversees the help desk operations, ensures efficient resolution of IT-related issues, and implements strategies to improve end user satisfaction and service quality.
Responsibilities
- Leadership and Management
- Lead and manage a team of three support engineers.
- Provide technical guidance, mentorship and professional development opportunities for end user services staff.
- Manage relationship with managed service providers for remote offices.
- Operational Oversight
- Oversee daily help desk operations, ensuring timely and effective resolution of IT support requests.
- Installation, inventory, and maintenance of workstations including troubleshooting and software upgrades.
- Senior-level technical ability in the areas of trade floor support, market data, execution applications
- Act as point of escalation for difficult or unresolved issues.
- Strategic Planning
- Responsible for monthly reports to senior management, project management, strategic thinking, and capacity planning.
- Develop and maintain strong relationships with internal stakeholders.
- Stay up to date with latest industry trends and technologies and recommend new solutions for improvement.
Requirements
- 5 + years of experience in workstation technical support, management preferred.
- Financial Services industry experience is required.
- Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment.
- Experience with all Microsoft desktop software particularly Microsoft Windows 11 and Office 365.
- Familiarity with market data applications from vendors such as Bloomberg and Refinitiv.
- Knowledge of desktop management policies, procedures, and software for workstation inventory, patching, health monitoring, software packaging and distribution.
- Printer and/or print vendor management is desired.
- Mobile Device Management (iOS/Android) is desired.
