Has responsibility to provide technical input and guidance to product development with long-term business and organizational impact. Is responsible for technical scope, cost, and schedule management of assigned projects/tasks. Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives. Serves as a technical advisor on major projects. Acts as the primary point-of- contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact.
Self-directed with minimum supervision. Has significant interaction with customers and senior technical community.
Responsibilities
- Customer Support Engineer who will act as technical point of contact for fielded products, respond to internal / external customer technical inquiries in a timely manner.
- Supports engineering evaluations and initiate repair / overhaul maintenance procedures for FAA part 145 repair station.
- Updates and initiate technical publications such as Component Maintenance Manual (CMM), Service Bulletin (SB) and Service Letter (SL).
- Leads engineering investigations, exercise root cause investigations, collaborates with cross-functional teams and Type Certificate Holders (THC), such as Airbus and Boeing, to drive to resolution.
- Maintains frequent customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or facilitates status meetings and present product improvements to air-framers as well as global operators.
- Continuously monitors performance and reliability of fielded products. Investigate emerging return trends. Utilizes comprehensive knowledge of system engineering theories, analysis techniques (FEA, etc…), principles, and industry practices and policies, specifically in engine, fuel, lubrication, and thermal management.
- Strengthens customer relationship and work to gain customer confidence in program.
- Seeks and propose business growth opportunities via suggestions for product improvements and retrofits.
- Be reachable to respond to Aircraft on Ground (AOG) urgent customer requests outside of business hours in a timely manner.
- Availability to travel for training or technical support of customers worldwide (10%).
- Ensures consistent engineering standards, processes, and documentation methods are used in project deliverables.
- Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations.
Qualifications
- Bachelor’s degree (BS) (or Professional Engineer (PE) certificate) in engineering or a science technical discipline; Master’s degree (MS) or MBA preferred.
- Demonstrated ability to perform the essential functions of the job typically acquired through 7-9 years of related experience.
- Has thorough in-depth knowledge of engineering domain (e.g. mechanical, electrical, etc.), principles, industry practices, concepts, techniques, government regulations, and policies. Ability to apply broad knowledge of other related engineering or scientific fields to area of expertise.
- Strong facilitation and team building skills. Ability to communicate with and influence varied audiences to gain support or resolve issues. Makes effective presentations on complex topics to top management, customers, and/or other key stakeholders.
- Good knowledge of the Materials and Practices used within a regulated maintenance environment such as technical publications and other regulatory requirements, as they apply to Parker and those applicable to our customers.
- Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision. Ability to respond to significant inquiries from customers, regulatory agencies, or other internal teams.
- Effective project management and organizational skills. Able to facilitate project team interactions and develop project team member capabilities.
- Ability to establish and track performance to goals and objectives to complete complex or major projects and provide direction to the team at project milestones. Proficient with standard project management tools and practices.
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
