GM for HVAC / Plumbing Residential Services Firm - Cape Cod MA
Our client is Cape Cod’s premiere full-service plumbing, heating, and air conditioning company with an exceptional reputation for unsurpassed quality, comfort, and service from Plymouth County to Provincetown. They maintain an ongoing commitment to providing high-quality products and consistent, stellar customer service. From the beginning, honesty, integrity, and fair business practices have earned us the confidence and respect of the community.
Position Overview
The General Manager will oversee 2 locations - Yarmouth and Falmouth. Reporting to the VP of Operations for Massachusetts - the GM serves as the nucleus for operational decision-making at this these 2 locations and will support the successful operations and growth of the business by managing and overseeing all aspects of the company’s day-to-day operations.
The GM will be responsible for leveraging strong leadership skills in a medium-sized business environment - intelligence, people skills, and cost consciousness are critical. This position will oversee all department managers including Customer Service, Marketing, Finance, Operations, Service, and Sales while maintaining overall responsibility for the team of technicians, the fleet, and all subcontractors.
Seeking candidates with this experience and proven abilities:
Team Leadership | Operational Excellence | Business Development
Quality Assurance | Customer Service | Budget Management | Compliance
Key Criteria for the Successful Candidate
- Proven experience in HVAC, Plumbing, or similar trade services with a minimum of 5 years in a managerial role.
- Strong leadership and team-building skills.
- Proficient in budget management and financial analysis.
- Exceptional customer service and communication skills.
- Proven success managing/leading in a small-medium sized business environment with $10-15M of annual revenue.
- Familiarity with basic software and knowledge of fleet dispatch and logistics is a plus
- Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint)
Expected Traits and Characteristics
- Results Oriented – links decisions to overall business objectives.
- Decisive – track record of making and implementing sound strategic decisions based on a mixture of analysis, experience, and judgment.
- Intellectually Curious – constantly looking to understand and improve processes.
- Customer Focused – ability to provide unparalleled customer satisfaction.
- Cost Conscious – strong focus on managing costs and improving margins in a growing business environment.
- Affable & Collaborative – ability to inspire both personal and professional growth in our team members to achieve results with others and through others.
