Digital Engagement Manager, 110k to 120k, HYBRID MODEL, Life Science Solutions Provider, North Chicago Ilinois
MUST HAVE PHARMA EXPERIENCE, MUST LIVE IN NJ
NO RELOCATION, NO C2C, NO CORP TO CORP
5 PLUS YEARS EXPERIENCE IN DIGITAL/OMNICHANNEL ENVIRONMENT
US CITIZEN OR GREEN CARD HOLDER
- Lead and manage the end-to-end delivery of projects, ensuring adherence to timelines, budgets, and quality standards.
- Serve as the primary point of contact for stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations effectively.
- Provide guidance, support, and mentorship to project teams, fostering a collaborative and high-performance work environment.
- Collaborate with external vendors or partners as necessary, overseeing their performance and ensuring alignment with project requirements.
- Prepare comprehensive reports, documentation, and presentations on project status, milestones achieved, and key performance indicators for internal and external stakeholders.
- Navigate project changes effectively, remove barriers, and coordinate with a variety of cross-functional project team members using the change management process.
- Manage stakeholder expectations, help to bring industry best practices, and guide decision making to meet the timeline and avoid scope creep.
- Identify risks proactively, develop resolution plans, and communicate in a timely manner.
- Drive continuous improvement initiatives to enhance delivery processes, streamline workflows, and increase efficiency.
- Ensure the project team meets the Service Level Agreements (SLAs) both on quality and time.
- Desired Profile (Experience, Key Skills)Around 10 years of experience as a Delivery Manager/Program Manager/Senior Project Manager preferably in the pharma or healthcare industry.
- Hands-on experience in managing large global digital programs interfacing multiple internal and external stakeholders.
- Experience in managing digital omnichannel engagement projects in pharma.
- Strong leadership and team management skills, with the ability to motivate and inspire cross-functional teams.
