Job Summary
The Technology Engineer - Operational Technology (OT) in the Critical National Infrastructure (CNI) group directly supports the Transmission and Distribution (T&D) organization. The Technology Engineer - OT is a direct report to the SCADA Senior IT Supervisor. We are looking for an individual with strong understanding of Operational Technology and extensive hands-on experience in administering various cyber security tools and platforms.
The Technology Engineer - OT is involved in the full technology life cycle of designing, configuring, developing, documenting and testing of Operational Technology solutions to meet business or technology requirements from application reliability and cyber security hardening perspective. Responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance and overall health of a variety of cyber security tools within a UNIX, Linux, and Microsoft Windows Server clustered server environment.
Job Responsibilities
• Design, configuration, development, documentation and testing of operational technology solutions to meet business or technology requirements from application reliability and cyber security hardening perspective
• Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements.
• Collaboration with other individuals to ensure proper integration of the new technology solution with the existing technology solutions.
• Analysis of end user's needs, business and technology requirements. Translation of these requirements into technology solution capabilities and design.
• Maintain and operate Industrial Defender, Dragos, CyberArk, and CA/PKI cybersecurity solutions to ensure secured CNI environments.
• Implement security tools, policies, and procedures in conjunction with the company’s cybersecurity requirements.
• Support all LI Transmission Operations platforms (SCADA EMS) and Distribution Operations platforms (DSCADA), and associated applications such as data historians, APIs and web-based GUIs.
• Support CNI (Critical National Infrastructure) in data centers and remote control centers including network devices and services (e.g., routers, switches, firewalls, servers, etc.), including maintenance and installations such as equipment racking, power/cable management and repair/replacement of failed equipment and/or components.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Provide Transmission and Distribution (T&D) Teams internal customer support and troubleshooting to resolve issues, liaising with product vendors and other IT personnel for problem resolution.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the environment.
• Participate on project teams for future CNI applications, infrastructure upgrades and new technology deployments to ensure compliance with CNI principles, IT policies and NERC-CIP standards.
• Participate in 24x7 rotational, off-hours standby support coverage for the CNI systems.
Job Specific Qualifications
Required Qualifications:
• Bachelor's degree in Computer Science or a technology related field and 4 years of IT/Operational Technology (OT) experience or an advanced degree in a technology related field and 4 years of IT/Cybersecurity related experience
• Competency with network security and information security concepts and technologies
• Understanding of TCP/IP and LAN/WAN connectivity
• Demonstrated knowledge of Information Technology principles including Infrastructure support, system administration, application support and/or application development techniques.
• Demonstrated ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment
Desired Qualifications:
• Experience with mission critical technology solutions
• Demonstrated knowledge of VMWare or similar solutions
• Experience with monitoring, network diagnostic and network analytics tools
• Knowledge of scripting, programming concepts and methodologies
• Cisco certifications - CCNP Security, CyberOps Associate, CCNP Datacenter, CCNP Routing and Switching, Certified Information Systems Security Professional (CISSP)
• Experience documenting technical solutions or business and system process flow techniques using applicable methods such as engineering drawings, UML (e.g. Use Case Diagrams, Activity Diagrams, Entity Relationship Diagrams) etc.
• Ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment
