The Department
The Global Device Technology department is responsible for providing all cash device related applications and technologies to businesses around the world
The Solution Analyst reports to the Director of Global Device Software Technology.
Primary Responsibilities
- Achieve and maintain a working understanding of the operations, software applications, and technologies related to retail cash handling devices used globally within Brink’s lines of business.
- Develop and maintain a comprehensive understanding of the various devices utilized across Brink’s retail cash handling lines of business worldwide.
- Be proficient in downloading and analyzing device logs for different types of devices.
- Possess strong analytical skills to identify likely causes of issues and assign them to the correct development group.
- Monitor open reported incidents and collaborate with development partners to assign appropriate priorities for correction.
- Apply upgrade packages to devices remotely, using vendor-supplied solutions
- Monitor alert trends at both the enterprise and device levels.
- Provide reporting and guidance to achieve resolution based on these trends.
- Execute configurations of device solutions in alignment with specified business processes.
- Provide support during implementations in production.
- Assist countries with retail cash handling projects and address process and functionality-related inquiries.
- Contribute to the development of the Global Technology department.
Education
- You have a Bachelor’s Degree in Business Computer Science or similar.
Work Experience
- Experience: A minimum of two to five years of relevant work experience, including the last two years in a role focused on new device testing, validation, functional verifications, and implementations.
- Knowledge: Familiarity with structured product life cycle development and testing against requirements.
- Software: Understanding of the software development life cycle.
- Stakeholder Interaction: Experience working with end users and suppliers.
- Industry Affinity: Familiarity with the logistics services industry.
