The JD Sports North America Application Solutions Group powers the expansion of JD's digital retail operations through building and delivering industry-leading connected customer and associate experiences across surfaces including web, mobile app and in-store digital. We support and encourage everyone on our team to take an active role in driving innovation in technology behind the products and experiences we build and are looking for candidates with a clear bias-to-action that bring an experienced, solution-oriented perspective to our team.
As a Senior Product Manager on the Connect team, you will be responsible for developing, managing and executing the customer experience roadmap by leading efforts to build compelling products that reduce friction and drive innovation within our customer experience. This individual will be regarded as an expert within the Digital Delivery - Connect domain and own the execution of the product vision and roadmap, constantly revising and optimizing product strategy in response to the changing industry practices and customer behaviors. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
- Leverage behavioral data, customer feedback and business input to develop, prioritize and communicate strategy and roadmap for both customer-facing and internal customer platforms
- Guide product decisions as an expert in customer experience field through knowledge of industry trends and best practices
- Create and maintain cross-functional relationships with departments across the company, including Digital Delivery, Customer Care, Store Operations, Marketing, Merchandising, Design, and Development, to understand needs and rally organizational support for initiatives
- Maintain a balanced product strategy that incorporates development of new initiatives and maintenance and improvement of existing initiatives
- Determine optimal approach to managing project dependencies and roadblocks and work cross-functionally with other departments to mitigate risks
- Define and communicate scope, set clear goals and success metrics for products, and communicate results throughout the product life cycle
- Maintain ongoing review of metrics pertaining to owned vertical(s), including periodic audits to uncover opportunities for optimization.
- Perform competitive analysis within and outside of the industry, introducing best practices and driving process changes where needed
- Champion and maintain relationships with vendor partners where applicable, ensuring smooth integration and regular performance review
- Identify and manage budget needs and return on investment for owned projects and vendor partner relationships
- Additional duties and projects as required.
Required Education and/or Experience
Bachelor's Degree in business or computer related field from a four-year college or university, or equivalent combination of education and experience. 4 - 6 years’ previous experience overseeing the development, implementation, and performance of digital products required.
Demonstrated success in a startup or change-management environment. Background in project or product management, including the use and optimization of product management tools such as Jira (or related project tracking applications). Demonstrated success managing project budgets, timelines and resources. Experience working within an Agile development environment.
Required Computer and/or Technical Skills
Should have fluent knowledge and abilities with G Suite toolset or Microsoft equivalents. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML, JavaScript, and XML, SOAP/REST/WEB services. Previous work in QA & UAT of digital applications.
Core Competencies
Communication Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, vendors, employees, and the general public. Provide executive-level summaries of project status for presentation at monthly project Steering Committees.
Decision Making and Problem Solving Skills
Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists. Ability to interpret and utilize a variety of instructions furnished in written, oral, diagram, or schedule form.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit for more than 6 hours per shift
- Use hands to finger, handle and feel
- Reach with hands and arms
- Talk and/or hear
- Stand for up to 4 hours at a time periodically
- Walk or move from one location to another
- Occasionally may need to climb, balance, stoop, kneel, or crouch
- Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
- Punctuality and regular attendance consistent with the company’s policies are required for the position.
- 10% travel needed.
- Average workweek is 40-50 hours, which can vary depending on business need.
- The work environment for this position is a moderately noisy office setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
