The Systems Engineer is a critical member of the Technical Operations Team. They are responsible for end-to-end technical support of complex enterprise-scale applications that use various technologies both on-premises and in the cloud. Their work includes day-to-day operations working with business units to plan, design, and implement systems as well as monitoring ongoing maintenance, enhancements, and automation. This role will apply systems reliability engineering principles, DevOps practices, and ITSM service operation disciplines that facilitate a highly efficient, highly available production environment
Responsibilities:
- Utilizes skills and experience to provision enterprise-scale software and services on-premises and in the cloud. This includes combining the right combination of cloud and on-prem resources for any given product/solution.
- Utilizes skills and experience to provide technical leadership with OS performance monitoring, tuning, and troubleshooting.
- Utilizes skills and experience to provide technical leadership assistance with web/application server configuration, performance monitoring, tuning, clustering, and debugging.
- Utilizes skills and experiences to act as a liaison to the DevOps process with the project delivery team. Evaluates new applications/systems for both operational best practices and technical feasibility against current operational standards.
- Participates in major incidents by providing technical leadership to interpret data from OS, applications, middleware stacks, and performance management tools. When engaged, takes responsibility for identifying the point of failure and to restoring normal service operation.
- Works in a team responsible for Incident Management, Request Fulfillment, Problem Management, IT Operations Control, Change Evaluation, and Change Fulfillment.
- Assists in creating concise and accurate documentation for Level 1 and Level 2 teams so they can achieve the resolution of simple to moderate incidents/issues without escalation.
- Part of a 24x7 on-call rotation.
Basic Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or similar field or related work experience.
- 3+ years’ or progressively more in-depth experience in a role supporting and/or deploying enterprise-scale solutions which demonstrated strong analytical and problem-solving skills.
- 2+ years’ experience deploying and/or supporting systems and applications in a cloud environment, with Amazon AWS and Microsoft Azure strongly preferred.
- Proven expertise in setting up, operating, and tuning a variety of performance management and monitoring tools such as AppDynamics, SiteScope, Splunk, New Relic, Grafana, etc.
- Proven experience working with multiple operating systems, including a variety of Linux distros, as well as containerized application deployment strategies such as Docker, ECS, AKS/Kubernetes, etc.
- Demonstrated understanding of how to configure and use code management, configuration, and deployment tools, including Chef, Rundeck, Jenkins, git, github, Terraform, CloudFormation, Azure Resource Manager, etc.
- Demonstrated understanding of certificate management for a variety of solutions and use cases, including SSL/TLS and client certificates, for both on-prem and cloud solutions.
- Demonstrated understanding of full-stack application operational concepts such as: Java applications & middleware, NodeJS, Angular, React, etc.
- Demonstrated understanding of computer networks and network infrastructure, including HTTP, TCP/IP, SNMP, DNS, routing, switching, and load balancing.
- Familiarity with current software development lifecycle (SDLC) concepts and best practices and CI/CD pipelines.
- Familiarity with IT Service Management (ITSM) processes, especially incident management, problem management, and knowledge management.ITIL Certification is desired.
- Familiarity with problem analysis best practices, especially Kepner-Tragoe.
- Strong interpersonal and communication skills with a track record that demonstrates the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment.
- Excellent organizational and time management skills that enable working in a fast-paced team that is self-motivated to independently complete tasks on multiple projects simultaneously.
Required Education:
- Bachelor's or Equivalent.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
- The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
