The Community Health Navigator (CHN) collaborate with providers, clinical staff, and patients, to screen for Non-Medical Drivers of Health (NMDOH) and address concerns that may impact overall health outcomes. CHNs connect patients to resources supporting LSCC’s vision to eliminate health inequities and facilitate wellness. This position will be required to travel to other LSCC facilities as needed. The Community Health Navigator will collaborate with employees at all levels within the organization, must be able to maintain professional working relationships, and provide excellent customer service.
Responsibilities:
- Responsible for establishing trusting relationships with patients, and their families while effectively communicating LSCC’s mission
- Bridge community, cultural, linguistic, and educational barriers to emphasize importance of establishing a health care home.
- Connect and assist patients and their families with appropriate resources and services in accordance with their unique needs.
- Document each patient visit/interaction in the electronic medical records system
- Continuously expand knowledge and understanding of available community resources, services, and programs.
- Assist and provide referrals for services to community agencies as appropriate and motivate/teach patients to seek care
- Assist the patient with understanding care plans and instructions; motivate the patient to be an active, engaged participant in their health
- Coach the patient/family in effective management of their chronic health conditions and self-care
- Provide up-to-date and appropriate general health and wellness education to patients
- Provide support and notify the clinical team regarding any patient changes that may affect the established care plan
- Assist patients with completing LSCC registration forms and applications.
- Other duties as assigned
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
- Texas DSHS Community Health Worker (CHW) or Promotor(a) Certificate required or obtained within 12 months
- High School diploma or equivalency (GED)
- Valid Texas driver's license
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:
- Proficiency with Electronic Medical Record (EMR) system, as well as computer and web-based interfaces
- Knowledge of medical terminology
- Familiarity with local community and community resources
- Bilingual English/Spanish language skills
