Position Title: Help Desk Technician
Status: contract to hire (converts to FTE after 90 days)
Pay: $24/hr. per hour
Location: Colorado Springs, CO (onsite)
- Polished and professional demeanor and presentation
- 1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates)
- 1-3 years of supporting Microsoft Office products
Job Description
Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario.
DUTIES:
- Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications.
- Performs required installs, configurations, and maintenance of applications on PCs.
- Provide user support for all computer systems used
- Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
- Monitor Help Desk email account and direct workflow accordingly.
- Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel.
- Install new equipment, replace existing equipment and move equipment when necessary
- Ability to explain technical concepts to non-technical users in a clear and concise manner.
- Perform all other job-related tasks as assigned.
REQUIREMENTS:
- 1+ year of overall hands-on Help Desk experience
- 1+ years of supporting Microsoft Office products
- Ability to read, analyze, and interpret technical procedure(s).
- Ability to write reports, business correspondence, and procedure manuals.
Certificates and Licenses:
- CompTIA A+ certified or obtained within the first 90-days of employment.
- Obtain a second certification of Network+ or Security+ or equivalent within 180-days of employment.
