Apex Systems is looking for PC Techs for one of their clients in Oklahoma City, OK. If interested in applying, send your updated resume to Madison Muscat at mmuscat@apexsystems.com
Duration: 12 month rolling contract
Pay: $17/hr. - negotiable based on experience
Location: 100% on-site in Oklahoma City, OK 73135
Shift: M-F 7am-4pm
Responsibilities:
- IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
- Coordinates and Client End User on expectations and availability to conduct Managed Client Services
- Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
- Identifies potential issues that could adversely impact End User experience and follows through on action steps
- Strives to meet all Client SLAs & Customer Satisfaction Goals
- Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
- When required-provides onsite shadowing to Program Field Service Team
- Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
- Basic installation and maintenance to technical products
- Follows predefines procedures and tasks in everyday activities
- Work is regularly reviewed by a more senior level technical specialist
Required Skills and Competencies:
- CompTIA A+
- Minimum 1-3 year experience in servicing/deploy computer equipment
- Must have a proven customer service background
- Must have experience in a corporate environment
- Individual will be knowledgeable of Windows operation system environment
- Able to comprehend and follow verbal and written technical instructions and scripts
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
