Encore Talent is currently searching for 2 Service Desk Analysts to help with phone support for a Workday go-live for an end client requirement.
- Must be onsite M-F, 8-5
- 4-week contract role - 1 week of training and 3 weeks for support.
- Pay is $22 - $24 / hr
Top 3 Skills to Have
- Customer service
- Phone skills
- Basic technical skills, such as Cleaning cache, etc.
Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.
Responsibilities:
- Provide best in class customer experience to our customers
- Document all customer contacts into various ITSM tools
- Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools
- Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management
- As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups
- Collaborate with service desk co-workers through inclusion
- Be present and participate in ongoing training for service operations
- Work on projects and/task assigned by leadership
