Reports to: Industry Practice Manager (IPM)
Location: Wilmington, DE (Hybrid)
LabWare Global Services (LGS) has immediate openings for Associate Consultants. LGS is interested in energetic, highly motivated team players to join the Services team that is responsible for the design, configuration, deployment and support of LabWare solutions.
Services Responsibilities and Expectations:
- Interface with customer to gather User Requirements
- Participate in Gap Fit
- Configuration and deployment of LabWare Products
- Introduction to interfaces with external applications
- Implement instrument integration with LabWare products exposure
- Work with LabWare Global Services Senior Staff
- Develop and maintain superior LabWare product knowledge
- Ability and willingness to work with a team
Technical Skills:
- Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Access)
- Proficiency in Crystal Reports Development a plus
- Understanding of database concepts such as SQL, tables and fields
- Understanding of programming, proficiency in at least one language
Additional Requirements and Soft Skills:
- Bachelor’s degree or higher
- 0-2 years of work experience in a laboratory, IT setting or professional work environment
- Strong analytical and problem solving skills
- Adept in self-learning
- Attention to detail
- Excellent organizational, time management and follow through skills
- Strong customer service skills
- Self-motivated
- Interpersonal and communication skills (verbal and written)
- Positive attitude, ability to motivate customers and establish credibility
- Ability to accommodate at least 50% overnight travel (interstate and country) and schedule flexibility
Good Corporate Citizenship:
- Professionally represent LabWare at customer site (image and conduct)
- Achieve and retain LabWare Consultant Certification
- Maintain training record
- Dedicated LabWare Employee
- Timely submission of Time/Expense/Status Reports
