Our client, a premier North Atlanta-based organization in the education sector, is actively looking for a Technical Support Specialist to join their team in Roswell, GA. This role is onsite so local candidates are required.
***This is a 6 month initial contract with potential for long-term extension or conversion based on performance***
In this role, you will provide on-site end-user computing support in a school environment including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support!
Responsibilities
- Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
- Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
- Set up new devices, workstations, print stations, and assignments to default printers
- Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
- Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel
- Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes
- Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification
Required Skills & Experience
- 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN)
- Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal
- Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras
- Experience using SCCM to create collections and push software
- Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk
- Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux)
