It is mainly a high inbound/outbound call, email & text role that provides assistance to inquiring students that includes program information, admission requirements, etc. with the goal of having the student submit their application to one of our programs.
It is a hybrid position where the OC will work on campus 2 days/week & then from home 3 days/week and then come to campus as needed for events. They are also required to work 1 Saturday per quarter.
GENERAL SUMMARY
Enrollment Outreach Coordinators use excellent customer service to provide timely and accurate enrollment information to prospective students, parents, and other constituents by telephone, email, and in-person in an interactive and high-energy work environment. This is accomplished through providing outreach and contact efforts on new and existing inquiries interested in our graduate degree programs. They are monitored on metrics which include the quality of outbound calls, inbound calls, contact activity, program knowledge, attitude, working relationships and communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist prospective students with the enrollment process, by answering degree program questions, directing them to critical information and clarifying the admissions process and prerequisite requirements.
- Thoroughly understand and be able to articulate the academic programs of University of St. Augustine and educate prospective students about the educational offerings
- Build rapport and establish trust in learning about prospective applicants' goals and expectations of entering a degree program and career
- Receive and follow-up on potential applicants via videoconference, phone, and email, relating to obtaining advanced degrees.
- Provide essential information related to admissions requirements and enrollment processes to prospective applicants.
- Assess potential applicants and determine if they are interested and qualified to apply and enroll in various degree programs
- Qualify and advise potential applicants for various academic programs.
- Performs duties in support of University's core values;
- Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature; etc.
- Participate in ethical and compliant enrollment activities regarding prospective students
- Maintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are always followed.
- Must be able to represent the University in a professional manner, recruit and work with a diverse community and follow all policies and procedures with a keen attention to detail.
- Continuously follow and stay updated on policies and procedures, as provided by University of St. Augustine
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
