Our Client is a multi-generational family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. Their wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. They are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations, and ranked within the top 10 largest car wash chains across the US.
They are looking for an Application Support Analyst to join their growing team. Application support entails maintaining software applications deployed at the customer's end of the organization. This includes taking ownership of line of business application-related issues, ensuring the appropriate escalations, and assisting in ensuring the root causes of the issues are understood and addressed. The ideal candidate for this position will have a collaborative attitude and thrive in a team-based environment while supporting the department as an individual contributor and problem solver.
Responsibilities:
- Investigating, diagnosing, and resolving faults and errors in the applications and coordinating resolution efforts with the application provider
- Serving as the subject-matter expert on various applications to troubleshoot end-user-related issues in line of business applications
- Perform all activities tied to the implementation and maintenance of the business application with end-users
- Ensure proper documentation for recordkeeping, change control, and configuration maintenance
- Provide effective project coordination of defined software implementations and upgrades as well as provide ongoing end-user support
- Conduct application testing with a test environment with end-users, as required
- Provide on-call coverage support as directed by the supervisor
- Maintaining and updating technical and instruction manuals, and procedures for users
- Test fixes and perform post-resolution follow-ups to ensure related problems have been adequately resolved related to business applications
- Participate and perform preventative maintenance, including the installation of service packs, patches, and hotfixes of the applications
Qualifications:
- 5+ years of IT experience
- 2+ years of experience in the application support role with a focus on accounting, inventory, pricing, and similar ERP applications, preferably in the retail industry
- Bachelor’s Degree in Information Technology, Computer Science, Mathematics, or equivalent education is required
- Proven ability to create and maintain standard operating procedures and document application support processes
- Experience with the PDI Enterprise application suite is a plus
- Ability to manage multiple priorities within a high volume and fast-paced environment and manage shifting priorities daily
- Proven experience with PowerShell scripting and general programming background as a plus
- Working knowledge of writing and modifying SQL queries and Windows event monitoring of desktop and server operating systems
- Good organization skills, attention to detail, and customer service skills
- Strong verbal and written communication skills
- Ability to work effectively independently, as a member of a team, and under supervision
- Flexibility and desire to learn new skills
