Title - Analyst / IT Security 1
Pay -$24.78/HR
Location - 3550 N. Central Ave., Suite 102 Phoenix AZ 85012 United States(Onsite)
contract - 6 months
JOB DESCRIPTION
Classification Responsibilities: An Information Technology (IT) Analyst I performs intermediate
skilled technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications, Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and GIS (Geographic Information Systems). Common responsibilities and skills include participating in
small teams on assignments to accomplish project goals. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.
An IT Analyst I assists in fulfilling service requests and performing requested service support with guidance from senior technical staff. This class performs intermediate problem analysis, diagnostics, and troubleshooting in support of designated applications and infrastructure platforms and communicates and translates technical information, training, and instructions to ensure understanding across diverse audiences. The IT Analyst I is expected to have a good understanding of one or more of the technologies supported, and follows general direction in support of these technologies.
Common duties include: application support, maintenance, and modifications of intermediate
complexity to existing scripts and reports; developing and maintaining basic and intermediate level automated system batch processes and jobs; applying and documenting patches in application development and production environments; developing test scripts; performing technical research of intermediate level processes, procedures, and solutions; reviewing, proofing, and modifying documentation, including validating documentation prepared by subordinate technical staff; running reports and developing reports of basic and intermediate complexity, and developing more complex modifications to existing reports; providing customer service support, including answering calls, determining the scope of a customer’s problem, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting and resolution/escalation; installing and supporting hardware and/or software? and implementing, maintaining, and/or monitoring operating systems and their related subsystems. This includes participating in projects and activities related to City computer systems, data, and infrastructure and
supporting computing processes, hardware, and/or software.
QUALIFICATIONS
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s
shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience
equivalent to an Associate’s Degree in Computer Science or a related field and 6 months of experience
in the technical support area of assignment OR a Bachelor’s Degree in Computer Science or a related field.
Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police
Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required (by assignment). Must possess a valid Class D Arizona Driver’s License by hire or promotion date (by assignment).
Substance Abuse Testing. Due to the safety and/or security sensitive nature of the assignment,
individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures (Police Department
Assignment).
Preferred/Desirable Qualifications. Customer service and teamwork experience is highly desirable.
Supervisory experience may be preferred (by assignment).
ESSENTIAL FUNCTIONS
Communication: Communicates with other City employees, vendors, management, and contractors in order to identify problems or areas for improvement and coordinates the implementation of solutions or improvements. Communicates with team members in order to support and improve team direction, and Information Technology (IT) Analyst I
to achieve and maintain effective customer service. Prepares written documents such as incident and status reports, technical/support documentation, instructions, project plans, processes, procedures and standards, reports, and specifications with clearly organized thoughts using proper sentence structure, punctuation, and grammar in order to communicate with management, team members, and technical users. Writes technical documents (examples: The Learning Center articles, procedures, how-to
documents, etc.). Creates training videos and conducts training both in person and electronically.
Presents ideas clearly, both verbally and in writing, to share acquired knowledge, negotiate and discuss alternatives, and address problems or conflicts. Works courteously with customers in situations that
require tact and diplomacy in order to identify and resolve information-related issues.
Manual/Physical: Distinguishes the colors of wires, cables, electronic components, and/or Blue Stake markings to inspect, install, and/or maintain computer equipment and/or input GIS data (by assignment).
Enters data or information into a personal computer (PC) to create written documentation and
communication, test and debug computer applications, write computer programs, complete IT projects, schedule meetings, research technology, and/or participate in on-line training. Moves hardware weighing up to 50 pounds when necessary to provide the customer with products (by assignment). Performs intermediate troubleshooting and repair for network fiber connections which may require working in small, cramped areas for extended periods of time in a variety of weather conditions and entering confined spaces such as vaults and manholes up to a depth of 10 feet, with the assistance of a ladder, hoist, etc. (by assignment). Moves cabling pathway system components weighing up to 200 pounds with an aid to assist and pushes manhole and vault lids for distances up to 10 feet with the assistance of a second person (by assignment). Operates a motor vehicle requiring a standard Class D
Arizona Driver's License to install and maintain computer equipment at customer locations (by
assignment)
