Akkodis is seeking a skilled Tier 3 Desktop Support Analyst to join our clients team in downtown Nashville for a 3-month contract-to-hire position, with the potential for conversion to a full-time role. The ideal candidate will have extensive experience in both MacOS administration and Windows-based device support. This is an in-office position that requires strong troubleshooting skills, a customer-focused attitude, and the ability to work collaboratively with a diverse team.
Pay/Salary Range: $28-35/HR
Tier 3 Desktop Support responsibilities will include:
- Provide advanced technical support for MacOS and Windows-based devices, troubleshooting complex hardware and software issues.
- Administer and manage MacOS environments, including user accounts, system configurations, and software installations.
- Assist users with application support and integration on both Mac and Windows platforms.
- Maintain documentation of support processes, solutions, and best practices in the knowledge base.
- Collaborate with IT teams to identify and implement improvements to system performance and user experience.
- Perform regular system updates, patches, and maintenance to ensure optimal operation of all devices.
- Respond to and resolve escalated support tickets in a timely and efficient manner.
- Conduct training sessions and provide guidance to junior support staff as needed.
Qualifications:
- 5+ years of experience in desktop support or IT support roles, with a focus on MacOS and Windows environments.
- Strong proficiency in MacOS administration, including troubleshooting and configuration.
- Experience with Windows operating systems, including deployment and support.
- Familiarity with remote support tools and ticketing systems.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills, both written and verbal, with a focus on customer service.
- Relevant certifications (e.g., Apple Certified Support Professional, CompTIA A+, Microsoft Certified) are a plus.
If you are passionate about technology, innovation, and driving impactful change, and have been looking for a role in a collaborative and supportive environment developed to professional growth and development and employee wellness, then please click APPLY NOW.
For other opportunities available at Akkodis go to www.akkodis.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
