IT Help Desk Job in Rochester, NY:
Annual Salary $36,000
Please no 3rd party or c2c candidates
To be successful in this role, candidate needs to be an excellent communicator who enjoys helping people and is friendly and patient. An ability to resolve Information Technology product or service problems will also be needed.
Responsibilities of the IT Help Desk Job in Rochester, NY:
Manage inbound calls in an efficient manner
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Strong listening skills to hear what the client is saying and to understand their issue
Ask clarifying questions to try and get to the root of the issue
Good trouble-shooting skills
Tests resolution with client to verify its fixed
Desired Work Experience of the IT Help Desk Job in Rochester, NY:
Call Center experience, or experience helping people over the phone
General IT experience
Experience with ticketing software
Knowledge of MS Office 10 and 16
Familiarity with outlook
Experience with Active Directory would be a plus
For more information or to be considered for the IT Help Desk Job in Rochester, NY please contact Thomas McCarthy at Thomas.Mccarthy@akkodis.com
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
