About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems - and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
- Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
Job Title:
- Application Support Engineer
Key Responsibilities:
- Enterprise Identity App Support is responsible for 24x7 Production Support for Customer Identity and Access Management capabilities.
- Proactively work on automated alerts, incidents towards resolving customer and system issues.
- Conduct root cause analysis and resolution of problems for Enterprise Identity Applications.
- Participates in the development and deployment of preventive maintenance procedures.
- Contributes to the team's strategy to meet the agreed quality standards of documentation and reporting adhering to Service Delivery requirements.
- Triaging and troubleshooting application and system issues.
Minimum Qualifications:
- 5+ Years of experience in all aspects of designing, developing, and managing system automation using scripting/Ansible/Python/Java, etc.) and AI operations systems.
- Hands-on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script, DB2, Oracle, Mongo.
- Hands-on experience with observability monitoring toolset with servers and application performance tools (Eg. Splunk, ELF, Dynatrace, or other open source tools).
- Experience in production support/service delivery/ operations support environment.
- Good understanding of Information technology service management (ITSM) concepts.
Desired Qualifications:
- Good Communication skills.
Location:
- Phoenix, AZ (Hybrid - 4 days/week)
Salary Range: The salary for this position is between $110,000 - $130,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
