Your team responsibilities
The Executive Technical Support Engineer will play a crucial role in ensuring seamless technology experiences for top-tier executives within MSCI. This position demands a unique blend of technical proficiency, discretion, and interpersonal skills to address the specific and often complex IT needs of senior leadership. This includes design, engineering, administration, operating intune & configuration management, Virtual technology infrastructure. The role is also key to maintain enterprise stability, performance and ultimately exploration of new technologies that can improve MSCI user's productivity and experience, and yet maintain the safety and compliance of our end point devices.
What we offer you
- Salary range: $130,000- $169,000/ year plus eligible for annual bonus
- At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
- Wherever you are located you will find benefits that can help ensure your health and financial security. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
- You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.
Your key responsibilities
This role will be responsible for the proactive & reactive support of our Senior Executives members.
- Deployment of New Technologies: Manage the deployment of new technologies to executives without any disruption. Ensure that executives have access to the latest tools and systems.
- Software Upgrades & Patching: Oversee the software upgrades and patch deployment to executive devices (windows laptops/ MacBooks, iPads, iPhones, Android Devices).
- Preventive & Proactive Maintenance: Schedule preventive health checks and maintenance on Executive devices as needed. Proactively identify and address potential issues before they impact executives’ work.
- Network Configuration: Configure and maintain network settings for executives. Ensure secure and reliable connectivity.
- End-User Training: Train executives and/or their executive assistants on network connectivity issues, software applications, AV technologies, and other technical aspects. Provide clear instructions and guidance.
- Problem Solving: Diagnose and troubleshoot technical issues promptly. Track computer system issues through to resolution within agreed time limits.
- Communication: Communicate effectively with executives via phone, email, or chat. Provide timely and accurate solutions to their technical problems.
- Responsible for supporting (along with AV Engineer) Townhalls Hall and similar events.
- Engage the wider Workplace technology Operations and Engineering team to resolve issues.
- Escalate to Workplace Tech Management team in a timely manner and keep them updated on progress made on issues.
- Knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD)
- Collaborate with members of the IT Security, Network engineering and operations, Workplace Technology Architecture and Engineering and Infrastructure and Cloud Engineering teams to ensure our set up meet the executive requirements and align with the overall IT portfolio, processes, and procedures.
Your skills and experience that will help you excel
Qualifications:
- Education: A relevant degree in fields such as Computer Science, IT, or Software Engineering is preferred.
- Certifications: Microsoft 365 Endpoint Administrator Associate, Microsoft 365 Administrator Expert, MS-102: Microsoft 365 Administrator, JAMF certification
Skills:
- Proficiency in Windows and Mac OS, Microsoft 365 products including Outlook and Teams
- Ability to troubleshoot L1-L2 issues related to Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, Mobile Device Management, Wi-Fi, VPN, Collaboration and Conferencing solutions.
- Ability to cope with varying workloads and self-manage tasks.
- Experience in an Executive Technical Support role.
- Excellent communication skills and assertiveness.
- Ability to show empathy and be able to communicate effectively with senior leaders.
If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, this role might be a great fit for you. As an Executive Technical Support Engineer, you’ll be a trusted resource for our executives, providing them with reliable and efficient technical solutions2.
How we’ll support you
- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
- As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.
- Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need to accelerate your professional growth.
- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
About MSCI
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
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