We are in search of a Desktop Support Analyst who is proficient in the repair, maintenance, and installation of microcomputers, peripheral equipment, and mobile devices. This Desktop Support Analyst is expected to have a thorough understanding of operating systems including but not limited to Windows 7, Windows 8, and Mac OS. This role is a contract-based position.
Responsibilities:
• Execute the installation, repair, and maintenance of microcomputers and peripheral equipment
• Configure and deploy mobile devices as per company policies and procedures
• Diagnose and resolve problems by distinguishing between local hardware, application, and network issues
• Coordinate the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed
• Maintain vigilance for security threats, non-compliant activities, and system anomalies
• Deploy new PCs in accordance with company policies and procedures
Skills:
• Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Windows operating systems
• Ability to troubleshoot issues and manage defects
• Strong knowledge of network protocols, desktop hardware configurations, and peripherals
• Exceptional customer service, written, verbal, listening, interpersonal skills
• Knowledge of compliance functions, policy, and procedures
