Department: SRMC BH Mobile Crisis 988 - SRMC
FTE: 1.00
Full Time
Shift: Days
Position Summary:
The Behavioral Health Responder (BHR) 3 works with an interdisciplinary team to meet the needs of persons whose lives are disrupted or complicated by mental illness, behavioral disturbances, substance use issues, or the inability to function or maintain in the community. The BHR 3 provides both initial and ongoing assessment and care of clients in crisis in the community, and collaborates with other team members to ensure optimal, recovery-oriented care to both mental health and substance using individuals through a variety of treatment services, including but not limited to crisis assessment and management, as well as daily clinical consultation with staff and clients. Serves as a liaison partnering with families, community members, tribal nations, schools, emergency services, and law enforcement providing outreach and linking to resources for those in need. The BHR 3 will be available to all Sandoval Regional Medical Center (SRMC) services and will also partner with first-responders to address community needs. This position is fast paced and mobile, functioning from all settings with the UNM SRMC system and also in the field with community partners. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.
Detailed responsibilities:
PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs
PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
EVALUATION - Provides comprehensive emergency client evaluations whenever necessary, on the hospital campus and in the community
INTERVENTION - Provides de-escalation, brief interventions, crisis stabilization and case management to community members; Provides in-person interventions, telehealth, phone triage, and support to clients in need of crisis and case management services
TEAM - Works as a team providing mobile Crisis Now response to dispatches coming from 988 and co-response dispatches with local law enforcement coming from 911 as needed to assist in the evaluation and management of clients in crisis in the community; works as a team to also provide internal crisis response at UNM SRMC when requested
MEETINGS - Attends hospital huddles and uses daily management systems as well as community meetings for proper coordination of care and team communication
INTERVENTION - Provides in-person interventions, telehealth, phone triage, and support to clients in need of behavioral health intervention and follow up
DEVELOPMENT - Develops and maintains recovery- oriented therapeutic relationships with individuals in crisis through ongoing assessment and stabilization efforts
COLLABORATE - Collaborates with interdisciplinary team to develop person-centered, trauma informed, strengths-based safety planning
REFERRAL - Makes referral arrangements with emergency personnel or resources to provide next step care for clients and families
ASSESSMENT - Assesses client's behavioral health and substance use status and provides evidence-based intervention strategies
SUPPORT - Provides suicide and risk assessment and abatement, intervention to include Certificate for Evaluation as needed as part of the interdisciplinary team
COLLABORATE - Collaborates with all members of the multi-disciplinary team to coordinate care
DOCUMENT - Documents all patient contacts, client compliance, coordination of care, and other information in the electronic health record system
OUTREACH - Provides community outreach and education
ACCOMMODATE - Provides flexibility and accommodation as needed
ASSESSMENT - Ability to provide rapid clinical psychosocial assessments and treatment/management
COMPETENCY - Demonstrates cultural sensitivity and competency in age specific behaviors
RESOURCE - Serves as an information resource to clinical team
COLLABORATE - Collaborates with peers/staff to develop client treatment strategies and formulate diagnoses
PARTICIPATION - Participates in job-related training sessions and seminars
TRANSPORT - Transports and/or arranges for client transportation as needed
BILLING - Ensures all documentation requirements and billing procedures are completed and submitted in a timely manner to ensure accurate and timely reimbursement of agency services
COMPLIANCE - Ensures that all state, federal, Joint Commission and other oversight regulations are strictly adhered to
HIPPA - Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional codes of ethics, and hospital policies and procedures
QualificationsEducation:
Essential:
Master's Degree
Education specialization:
Essential:
Related Discipline
Experience:
Essential:
3 years directly related experience
Nonessential:
Credentials:
Essential:
CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
LCSW or LPCC or Marriage and Family Therapist
Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.
Working conditions:
Essential:
May be credentialed by UNMH Credentialing Committee
May be required to travel to various work sites
Sig Haz: Physical risk/injuries due to combative patients
Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
Department: Behavioral and Mental Health
