CGS Business Solutions is committed to helping you, as an esteemed Technical Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding roles for the following opportunity:
CGS is currently accepting resumes for several IT Service Desk Analyst - Onsite on a long-term contract to possible hire engagement. This position will provide day to day technology assistance to end-users Company wide. Under direction from the Manager of Help Desk, this position will provide technical IT support on all computer (hardware and software) and peripheral equipment to ensure the end users are able to operate efficiently with minimal disruption or down time due to technical difficulties.
Qualifications
- Operating systems (Windows 2007/2008/2010/0365)
- Familiarity with data Network and Communications equipment and software
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Custom Applications, active directory and ticketing systems
Responsibilities and Skills
The fundamental responsibility of the IT Service Desk Analyst is to provide technical support and training with software and hardware to internal end-users primarily through in-bound phone calls.
- Provide assistance to internal customers on software and hardware issues and questions.
- Configure and maintain hardware including PC, notebooks, printers, etc
- Provide training and documentation for Allied Universal Security Services standard and custom applications.
- Assist with various projects and support as assigned.
- Maintain network security, User account creation/administration.
- Assist network operations in maintaining network connectivity.
About CGS Business Solutions:
CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company, vote one of the Best Places to Work and honored to be selected as one of the Best IT Recruitment Firms in California. After eight consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.
