This job is part of WWT’s Strategic Resourcing services. The candidate will support a WWT customer and be employed by one of WWT’s preferred partners.
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Job Title: Data Center Onsite Engineer
Location: Columbus, OH (100% onsite)
Duration: 3-month pilot, expected to be extended 1 year after
Job Description
- This resource will work on state-of-the-art data center equipment helping to test, troubleshoot, repair, and optimize next-generation HPC gear. This role will support solutions for level 1 and level 2 technical issues.
Qualifications include:
- Minimum of 5 years on-prem large-scale data center experience supporting the data center equipment and/or infrastructure (Power, Space, Cooling, Equipment)
- Ability to debug server hardware; Server/desktop build – have experience in building servers from scratch and/or desktop systems
- Data Center – rack and stack – break-fix on the system – knowledge of system parts and being able to troubleshoot. Previous experience soldering, fixing, and testing DC components
- Cabling – be able to run network cables in a data center
- Lab support experience – has supported Hardware labs – has experience with board-level debug – used oscilloscopes – comfortable putting together system boards on a benchtop.
- Inventory experience
- Ability to create solutions to previously unexperienced problems
- Strong attention to detail, independent and out of box thinking
- Strong communication skills, both written and verbal.
Added bonus:
- Liquid cooling experience – with systems preferred
- Hardware prototype support / debug experience
Example of Level 1 tasks:
- All physical install
- Expert-level cable management
- Power cabling
- Operate within a ticketing-based environment
- Provider level 1 customer support
- Create/provide detailed documentation
Example of Level 2 tasks:
- Configuration of servers and switches
- Patch management
- Advanced testing and troubleshooting
- Server/board replacement
- Scripting boot commands, automation commands, setting up server/OS/BIOS and updating chipset drivers.
- Advanced cabling topology
- Set up high-speed interconnects and buses (PCIe, CXL, USB-C)
- Intermediate-level board reworks
- Incident management
