Who are we?
At Scalian, we are a leading multinational engineering consulting firm with 5,500 specialists and over 30 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).
Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.
Are you an experienced Digital Industrial Specialist?
If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team in the US!
What will your role be?
As a Digital Industrial Specialist, you'll be a key expert in wearable smart devices, IoT, and industrial computing. Your primary responsibilities will include integrating new products into our infrastructure, supporting level 1 and 2 teams with complex technical issues, and collaborating with suppliers across North America. You'll work within a Multi-Functional Team to implement infrastructure changes for new products, and may develop new algorithms or programming packages.
Activities:
- Drive innovation by taking Connected Objects from concept to production
- Identify and support infrastructure requirements for new hardware products
- Address and resolve security issues related to new products in collaboration with relevant teams
- Engage in technical discussions about infrastructure changes needed for new products
- Build relationships with IT service delivery managers and domain leaders to enhance knowledge sharing
- Standardize support processes and procedures across business divisions
- Collaborate with departments to optimize IT workflow and process efficiency
- Participate in ITSM tools and ITIL processes, consolidating platforms into a unified system
- Lead service transition and transformation activities, preparing support teams for new service areas and phasing out outdated services
- Integrate and automate tooling and processes with EU counterparts where possible
- Manage project work packages to deliver service guides, knowledge base articles, and user documentation
- Ensure service delivery meets agreed SLAs with business functions or specific divisions
- Coordinate with the DW Industrial team in Europe to manage new products, services, and escalations
- Collaborate with IM SRMs, PSL, Domain Leads, and Management to ensure smooth deployment and performance
- Enhance data accuracy by regionalizing industrial account management services in North America
- Maintain and update the internal service catalog annually as services evolve
- Develop technical support documentation for new products
- Provide operational reporting and dashboards covering key KPIs and SLAs across contracts
- Assist with pilot testing of new smart products
What skills and qualifications are we looking for?
- Strong IT background with experience integrating disruptive IT hardware within enterprise architecture
- Proficient in Microsoft system configurations and enterprise applications
- Knowledgeable in Mobile Device Management systems and device integration
- Effective communicator with experience interacting with various management levels and technical personnel
- Solid understanding of Windows systems administration, including Active Directory, group policies, and domain administration
- Strong interpersonal, communication (oral and written), and facilitation skills
- Fluency in English is required; German or French language skills are a plus
Why join us?
- To acquire experience in different critical industries and projects while working for the same company;
- To have a competitive salary and a great benefits package
- To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
- To have a clear career development plan that suits your goals;
- To have the possibility of working abroad through our mobility program thanks to our international presence;
- To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued.
- To be part of a team where having fun is essential.
