100% ONSITE-MUST SIT IN OR NEAR Chicago, IL.
Job title: Treasury Operations specialist
Location: 100% ONSITE 8-5 M-F MUST SIT in/near Chicago, IL.
Type: Contract
Contract length: 6+ months, could extend up to 18 month total tenure and WILL BE contract to hire if they perform (conversion to FTE could be any point after 3 months, usually happens past 6 months)
Interview process: 1 round panel
Citizenship: USC/GC candidates only (no c2c or c2h for w2 purposes)
Screenings: Background once hired
Pay: $28/hour-no flex
Start date: 3-4 weeks from offer (start date around min/early August)
+: weekly pay, benefits, banking holidays off
Required Skills:
- Client focused with the ability to conduct discussions with clients in a confident manner.
- Financial/loan background is a huge plus
- Experience with data entry
- Excellent communications skills.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Previous Client Service experience.
Other Qualifications:
Embraces innovation and operational excellence.
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Excels in working among diverse viewpoints to determine the best path forward.
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Role Overview - First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services.
Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
