***NO THIRD-PARTY VENDORS***
Operation Support Analyst - DevOps and Infrastructure # 24-05385
Job Title: Operation Support Analyst- DevOps and Infrastructure
End-Client: Large Transportation Company
Location: Fort Worth, TX
Pay: $50 - $55/hr.
Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available)
Length of Assignment: 12 – months 50% onsite required. Some weekend availability may be required from time to time.
Shift: 7:30-4:30 shift is most likely but some flexibility is needed
Environment – After hours support flexibility is REQUIRED.
Reason for opening: Backfill
*** USC or GC candidates preferred but can accept H1B candidates. 7 day /24-hour Operation***
Position Overview: The Operations Awareness Engineer will monitor, alert, and support our systems to ensure seamless operations.
Ideal candidates will have 3-5 years of experience with Dynatrace, CloudWatch or similar tools, and a solid understanding of cloud architecture and DevOps principles.
Key Responsibilities:
Incident and System Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions, and protect system availability through incident, problem, and change management.
System Monitoring and Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to improve monitoring and alerting.
Incident Response and Root Cause Analysis: Work with major incident response teams for escalations and monitoring during major incidents
Qualifications:
Self-Motivated: Ability to define, develop, and execute plans; manage system outages; and handle high-stress situations.
Availability: Able to work in a 24/7 environment and provide on-call support.
Experience: Proven experience interacting at all levels.
Technical Skills:
Bachelor's degree in Computer Science, Information Systems, or Engineering preferred.
Technical certifications or 5+ years in Event monitoring and alerting, DevOps, Infrastructure Support or IT Major Incident Management
Experience with monitoring tools (Dynatrace, CloudWatch, Zabbix, SCOM).
DevOps application performance tuning.
Strong writing skills for documentation.
Proficient in distributed systems/administration (Windows, Unix, Linux, VMWare, etc.).
Knowledge of ITIL best practices (certification is a plus).
Familiarity with SDLC lifecycle.
Experience in SLA/KPI-driven environments.
ServiceNow proficiency.
General scripting/programming skills (Python, Node.js, Ruby, Perl, Bash/sh).
Preferred Qualifications:
Cloud certifications (AWS, Azure, etc.).
Experience with infrastructure as code tools (Terraform, Ansible, etc.).
ITIL V3 or V4 certification.
Advanced technical skills in various operating systems and environments.
Proven ability to improve monitoring and alerting processes
This is a monitoring and learning position. Mainly working with Dynatrace.
Cloud experience would be a big plus.
Will work with the incident mgmt. team and help build monitoring/learning program for Dynatrace and possibly CloudWatch.
Will assist when systems go down.
Will be putting in change requests as needed when changes are needed on the infrastructure.
Looking for someone who is more of an engineer with Dynatrace. Role has a lot of technical details.
Will likely do a virtual interview then do a second interview onsite.
Pearl and/or Python experience required.
