Technology Support Technician
Overview:
The primary responsibility of the Technology Support Technician is to support the IT infrastructure in both centralized and remote locations. This role involves responding to trouble tickets to ensure that IT systems are functioning properly, and facilitating smooth operations at ticket counters, gates, and operations support areas.
Responsibilities:
- Install PCs, printers, and other peripheral devices.
- Imaging of new PCs using InTune and other Microsoft software.
- Repair failed hardware, software, and peripherals.
- Perform regular site surveys to ensure optimal functionality and configuration of IT equipment.
- Document equipment configurations and maintain accurate records.
- Update and manage equipment logs and technical documentation.
- Provide on-site assistance to network support and other IT groups.
- Respond promptly to incoming incident tickets, troubleshooting and resolving issues efficiently.
- Collaborate with and oversee third-party vendors to ensure quality and timely completion of IT tasks.
- Ensure compliance with organizational standards and procedures.
Qualifications:
- 2+ years of experience in IT support, preferably in a similar environment.
- Strong understanding of PC hardware, software, and peripherals.
- Networking experience is preferred.
- Ability to diagnose and resolve technical issues efficiently.
- Excellent documentation and communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- A+ and/or Network+ certifications are preferred
- Reliable transportation
