The Senior Manager / Director Supply Chain (SCM) and Enterprise solutions oversees the operations and strategic planning of the Fanatics Collectibles SCM/WMS/MRP/Logistics applications and will ensure these enterprise applications and distinct software packages align with the business objectives. This resource will plan, coordinate, and direct all activities related to the development and management of internal applications that enhance business operations and allow us to operate and scale the collectibles business. This will include support of the current Oracle EBS solution as well as the migration to Oracle Fusion for both North America and International. The Senior Manager / Director, SCM will work closely with decision makers to identify, recommend, develop, implement, and support optimal enterprise technology solutions for our growing business.
This individual is also responsible for supporting and assisting in the integration of existing and new applications as per Collectibles business objectives including M&A planning and integration. The Senior Manager / Director, SCM will work closely with the Infrastructure Engineering, Information Security and Commercial application teams (B2B, B2C) to develop and drive delivery of the Collectibles IT Roadmap in support of the business strategy.
Primary Duties, Responsibilities:
- Develop, lead and direct SCM and ERP and enterprise applications operations and strategic planning and execution. This includes capturing business requirements, executing against agreed plan, managing issues/barriers/change and organizing and negotiating the allocation of resources
- Assess current enterprise solutions (people, process and technology) to design a future state and roadmap to achieve desired state. This will include assessing need to rationalize solutions, implement new solutions and/or insource existing solutions support from 3rd party of other Fanatics business units
- Manage and optimize enterprise system software, data management, and reporting systems through a team of knowledgeable direct reports. Authorize and oversee the deployment, monitoring, maintenance, development, and support of related software based on department needs
- Define and communicate project milestones, service level agreements, and resource allocation to CTO, department business leaders, support staff, and end users.
- Review performance of supported applications to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze and recommend improvements
- Overarching responsibility and provides guidance for best practices framework (ex. ITIL, and Life Cycle Management) for the support and sustainability of enterprise applications
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
- Manage strategic relationships between internal IT resources, distinct business units, end users, vendors, and partner organizations
- Manage financial budgets, resources, and relationships with stakeholders, vendors, and business partners
- Provide leadership and direction with regards to enterprise technology, vendors, business partners, policy, and standards
- Partner with leadership to proactively identify needs and resolve issues. This includes researching the background of issue(s), identifying root causes, quantifying the scope and scale of issue(s), identifying possible solutions, making recommendations, and executing the solution in accordance with desired business outcomes
- Actively lead M&A migrations efforts as it pertains to enterprise applications
- Lead and manage successful implementations of IT-based, cross-functional projects, providing clarity for success measures, milestones, and transparent progress reporting, identifying, and elevating risks, resolving roadblocks with a bias for what is best for the business, and fostering joint accountability with business partners for successful outcomes
- Negotiate and administer vendor and consultant contract and service agreements
- Conduct regular compliance checks and test operating systems. Document findings with case scenarios, workflow diagrams, and data models
- Manage, train, and develop the technology team to inspire growth and innovative solutions
- Supervise recruitment, development, retention, and organization of the Applications staff in accordance with budgetary objectives and personnel policies
Qualifications:
- Bachelor's degree in information technology, accounting/finance coursework, computer engineering, or related field of study.
- 10+ years' experience working with IT operations and business processes
- Prior experience implementing/supporting large scale ERP platforms for Operations, Supply Chaina and Logistics (strong preference for Oracle Fusion candidates). Demonstrate experience and knowledge of ERP, enterprise level applications packages, financial, complex data structures, and reporting systems
- Working knowledge of application architecture, database and SaaS solutions required
- A strong business acumen and ability to maintain budgetary control
- Proven and demonstrated leadership, communication, organization, and effective management of technology projects
- Possess excellent interpersonal, change management and problem-solving skills combined with demonstrated team management capabilities
- Strong analytical and interpersonal skills
- Exceptional communication skills both written and verbal
- Rigorous attention to detail and highly organized, but able to operate with ease at all levels (from strategy to execution)
- Deep empathy for customer experience - always analyzing and assessing from the customers' viewpoint
- Authentic people leader who invests in nurturing potential, as well as proven talent. Conscious and supportive of diversity & inclusion, and the value they bring to customers, business and the team.
- Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve them
- Strong analytical skills looking broadly across the organization, with the ability to summarize large amounts of data from various inputs
- Strategic thinker with proven ability to operationalize the strategy. Strong problem-solving skills
- Clear and optimistic vision for what can be. Proven ability to execute with urgency and pragmatism in the current environment
- High curiosity - proactively seeking to learn more and 'connect the dots' for better solutions
- Affinity toward technology as a customer experience enabler
Desired Skills and Experience
Responsibilities:
· Lead SCM and ERP operations and strategic planning, including capturing business requirements and managing resources.
· Assess and design future state enterprise solutions, rationalizing and implementing new or existing solutions.
· Manage and optimize enterprise software, data management, and reporting systems through a team of direct reports.
· Communicate project milestones, service level agreements, and resource allocations to relevant stakeholders.
· Review application performance, determine operating costs, and recommend improvements.
· Guide best practices framework (e.g., ITIL, Life Cycle Management) for enterprise applications.
· Develop business case justifications and cost/benefit analyses for IT initiatives.
· Manage relationships between internal IT resources, business units, vendors, and partners.
· Oversee financial budgets, resources, and relationships with stakeholders.
· Provide leadership on enterprise technology, vendors, policy, and standards.
· Partner with leadership to identify needs, resolve issues, and implement solutions.
· Lead M&A migration efforts related to enterprise applications.
· Manage IT-based, cross-functional project implementations, ensuring success measures and resolving roadblocks.
· Negotiate and manage vendor and consultant contracts.
· Conduct compliance checks and document findings.
· Manage, train, and develop the technology team.
· Supervise recruitment, development, and organization of the Applications staff
Qualifications:
· Bachelor's degree in IT, accounting/finance, computer engineering, or a related field.
· 10+ years' experience in IT operations and business processes.
· Experience with large-scale ERP platforms, preferably Oracle Fusion.
· Knowledge of ERP, enterprise applications, financial, and reporting systems.
· Understanding of application architecture, database, and SaaS solutions.
· Strong business acumen and budgetary control skills.
· Proven leadership, communication, organization, and technology project management skills.
· Excellent interpersonal, change management, and problem-solving skills.
· Strong analytical skills and attention to detail.
· Exceptional communication skills, both written and verbal.
· Ability to operate at all levels, from strategy to execution.
· Empathy for customer experience and a focus on diversity and inclusion.
· Collaborative, with a focus on achieving goals and meeting deadlines.
· Strategic thinker with problem-solving skills and the ability to manage large data sets.
· Curiosity and the ability to connect the dots for better solutions.
- Affinity for technology as a customer experience enabler.
