Brooksource
Systems Engineer
On-Site
ESSENTIAL FUNCTIONS
- Confers with computer professionals, vendors and manufacturer’s technicians to coordinate, upgrade, install, maintain, effectively integrate and resolve problems or errors.
- Completes configuration, installation and support of equipment in a primarily Microsoft Windows environment to the specifications of client proposals.
- Troubleshoots server and storage hardware.
- Provides both on-site and remote support.
- Provides Tier III Service Desk ticket support.
- Maintains software applications, operating systems and regular maintenance.
- Responds to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
- Monitors and maintains system and server related network.
- Completes time logs in work order system.
- Troubleshoots and resolves computer and telephony related issues.
- Performs related work as assigned.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Associate’s Degree in Computer Science, Information Systems or related discipline.
- One (1) year of server, internet, systems engineer or systems administration experience in a client/server environment or an equivalent combination of education, training and experience.
PHYSICAL DEMANDS
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. • Performs medium work that involves walking, standing, stooping, jumping, lifting, digging, pushing and raising objects and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis and 50 to 100 pounds of force on an occasional basis.
SPECIAL CERTIFICATIONS AND LICENSES
- Must be certified as a Certified: Systems Engineer or Systems Administration or obtain within one year of employment.
- Must submit to fingerprinting for criminal history check.
- Must be on 24-hour call.
- Must work a varied schedule.
- Must provide one's own source of transportation.
- Must possess and maintain a valid state driver’s license with an acceptable driving history.
STANDARD CLAUSES
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.
