Job Responsibilities:
● Responsible for coordinating with vendors, customers, installation technicians
regarding the install of purchased tech products
● Track and assist in scheduling technicians for multiple jobs
● Ensure installation is completed within a specified time frame or be capable of
meeting deadline obligations
● Reviewing and approving photos of installed equipment and materials
● Provide basic reporting recaps for all installs to ensure overall improvement in
processes
● Responsible for conducting site surveys
● Resolve routine to complex customer problems through telephone discussions,
remote desktop tools, live chat, and email.
Preferred Experience
● Previous roles in cabling installation extremely valuable
● Experience in help desk or a call center environment
● Experience with Google docs, spreadsheets, email and excel
● Solid computer skills and an aptitude for learning new software
● Proactive thinker
