Dynamics CRM Business Analyst

Hexaware Technologies • alpharetta, ga, us • 3m ago

Description :

Dynamics CRM Business Process consultant with minimum 15+ years of experience in defining and implementing business processes for large enterprise programs.
Business functional expertise in CRM, including conducting workshops, designing future-state processes, and collaborating with business stakeholders to define objectives and outcomes
Helps customers define processes and be an advisor to customers and other consultants
Advises customers on best practices for CRM processes, user interface, and architecture
Assists technical consultants with architecting CRM, related customizations, and reports to model the client’s organizational processes
Provide guidance and support to clients during the implementation process, including training and troubleshooting
Create and maintain project documentation, including process flows, user stories, and use cases
Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing and Customer Service.
Good knowledge with the latest industry developments and product updates related to Dynamics 365 CRM
Sales/business SME that knows CRM and how to best configure to sell; in this case cloud services and products which could encompass the below:
Assess and recommend tweaking a customer’s sales process to align to best practices which will inform and drive CRM feature implementation
Determine customer’s sales process is already closely aligned to services/product sales best practices and configure/optimize CRM features to align
Suggest/recommend additional CRM features or defining new processes that could provide value to business

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